ECTOR is committed to protecting your privacy and takes its obligations to respect the security of its customer information very seriously. We are clear and transparent about the information we collect and how we use it.
All personal data is collected and processed in accordance with French and European data protection laws.
This means that ECTOR is particularly responsible for the collection of your personal data, its security and use for the purposes that ECTOR details below in its confidentiality policy in accordance with the General Data Protection Regulation (GDPR ).
When you register as a Customer, you consent to this collection and processing and you guarantee the accuracy of all the data you provide to us.
Personal data: what is it?
By "personal data" we mean all data concerning you which allow us to identify you, such as your name, your email or telephone details, the reference number of your booking, your payment information and information relating to your access to the website, in particular by reference to an identification number such as an IP address.
What data is used by ECTOR?
ECTOR collects and uses different sets of data to provide you with its Service and improve your experience on its Platforms. This data may be personal. Some of this data can be collected by cookies. ECTOR uses different categories of Cookies, some of which are anonymised.
Cookies are small text files that are transferred to your computer's hard drive via your web browser to allow us to recognise your browser and to help us track the visitors of our website, thereby enabling us to better understand the services that will be most suitable for you. A cookie contains your contact details as well as information to allow us to identify your computer when you browse our website in order to help you complete your booking.
Most web browsers automatically accept cookies, however, if you wish, you can change these browser settings to accept, refuse and delete the cookies. The "help" section in the toolbar for most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies. If you decide to change these settings, some of our website features may not work as expected. The cookies we use do not detect all the information stored on your computers.
We may also collect your personal data when you make a Booking with us (either directly or indirectly through our trusted third party partners), create an ECTOR account, use our website and/or our mobile application as well as any other website accessible through our website and/or our mobile application, take part in a survey or contest, or when you contact us.
The categories of information that we may collect are as follows:
Your data may be used for the following purposes:
We will only process your personal data within the framework provided by the law. The legal basis will vary depending on the reasons for which we have collected and need to use your personal data.
In the majority of cases, we need your personal data to proceed to the Booking, conclude a contract with you and execute this contract.
We will not keep your data for longer than necessary to achieve the purposes for which it is collected. To determine the appropriate retention period, the following is taken into account: the amount, nature and sensitivity of personal data, the purposes for which we process it and the possibility that we have of achieving these purposes by other means.
We archive the personal data of accounts closed according to the rules applicable to the protection of your data only in order to comply with the law, prevent fraud, collect amounts due, resolve disputes, resolve technical problems, participate in inquiries, apply our Terms and Conditions and take any other action permitted by law.
We follow strict security procedures for the retention and disclosure of your personal data, and to protect it from accidental loss, destruction or alteration. The data you provide to us is protected by means of the SSL (Secure Socket Layer) protocol. SSL is the method used to encrypt credit card information and data so that it can be transferred securely on the internet.
All payment data is transmitted via a secure connection (Secure Socket Layer-SSL) through a dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in accordance with Payment Card Industry Data Security (PCI DSS) standards.
Access to your ECTOR account is only possible after entering your personal password directly or through automatic connection means or through Facebook Connect. You should always keep your access information confidential and close the browser window once you have finished communicating with us, especially if you share the use of your computer and/or your device with other people.
In addition, when you use our Application, Ector collects and saves the following data (“Application Data”):
User ID, Android Advertising IDs or iOS IDFA, country code, language, device name, name of the operating system and version.
Ector only uses this Application Data for statistical evaluation for the purposes of operation, security and optimisation of Services. Ector reserves the right to save and subsequently use this Application Data at a later point in time if there are indications of illegal use of our Services.
We do not sell personal data to third parties.
We may transfer personal data to our contractual service providers. Before doing so, we take steps to ensure that your personal data is treated with adequate protection as required by the specific data protection laws and internal ECTOR policies.
We share personal data in particular to deliver the Service and perform actions on request and on behalf of ECTOR, such as running the software on the remote server platform, setting up payment processes for the Service proposed, carry out checks on the good condition of the vehicles when they are picked up and returned, confirm that the Customer's data is accurate or outsource certain actions related to customer relations and complaint management.
Furthermore, ECTOR requests guarantees from its service providers acting as data processors within the framework of the GDPR on their compliance with the rules set out in the GDPR.
In accordance with the law, the following rights are attached to your personal data:
To exercise any of these rights, you can write to email@example.com. We will respond to you as soon as possible
You equally have the possibility of lodging a complaint with the National Commission on Informatics and Liberty (CNIL in French).
You will not have to pay any fees to access your personal information (or to exercise any of your other rights). However, we may charge you a reasonable fee if your request for access is distinctly unfounded or improper. We may also refuse your request for these reasons.
We may ask you for specific information to help us confirm your identity and to ensure that your right of access to that information (or the exercise of any other of your rights) is respected. This is a security measure to ensure that your personal information is not disclosed to someone who is not authorised to view it.
For any questions concerning personal data you can contact us by using the following contact details: SMART PARK SAS 21, rue Letellier 75015 PARIS, France or by sending an email to firstname.lastname@example.org.