What are the cancellation conditions?

  • If you have taken out cancellation insurance: your reservation is fully refunded for any cancellation taking place up to 24 hours before departure and is refunded in the form of a credit note valid for 1 year, with a deduction of € 15 for any cancellation between 12 and 24 hours before.
  • You haven’t subscribed to our cancellation cover: no reimbursement possible.
  • You have booked on a partner website: the cancellation conditions are those stipulated by the partner you made your booking with.
  • If your company has signed an Ector Business contract, special refund conditions may apply.
  • Reservations validated with a Total card can neither be refunded nor be the subject of a credit note in the event of cancellation.

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